May 2026
Your Eval Is Not Your Customer: The AI Trust Reckoning
When your AI dashboard says "working" but customers say otherwise — the deployment problem is usually an eval problem, not an AI quality problem.
Read on Insider Growth →Writing
Practical frameworks for building product and scaling growth — co-authored with operators who've been in the trenches.
Feb 2026
Generalists Aren't Dead: The Rise of the Product Builder
Specialization is for scaling; generalists are for starting. How high-agency operators own the loop from idea → live → data — and why I restructured HomeLight around Product Builders.
Read on Insider Growth →Jan 2026
Building a World-Class Loyalty Program is Even Easier with AI
In high-trust, high-ticket categories, loyalty isn't points — it's certainty for your whales. Lessons from eBay's Top Star program on re-engagement that actually retains LTV.
Read on Insider Growth →Insider Growth Newsletter
Bi-weekly deep dives into the hidden playbooks behind tech's fastest-growing companies.
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